BPO Trainer Needed Skills
For some jobs, experience is the first requirement of qualifications. But for a Call center trainer, it is different. If you apply for...
8 Transition to Sales Tips
Selling services over the phone is very easy, you just need to be knowledgeable and confident to answer the customer's questions, and...
Coaching & Mentoring: What's the Difference?
The process of training and supervising a person to better their performance is known as Coaching. Look the other term Mentoring, which...
Team Management: Underperforming Team
Teamwork is an important part of the workings of any call center. The individual performance of each agent is, of course, vital to an...
Team Leaders: What are their Top Qualities & Attributes?
With a reputation for getting things done and for strong leadership - sergeants have long been referred to as “the back bone of the...
10 Handy Tips in Handling Irate Customers
“Customers don’t call with compliments, they call with complaints.” I learned that lesson the hard way as a brand new CSR (Billing Dept....
Angry Customers: How to deal with them?
If you wish to be a successful customer service representative, you have to learn how to handle angry and disgruntled customers, who may...
Empower with English Language
English has been the universal language amongst all countries and has become the means of communication for cultures with different...
Building Blocks of Trust: Empathy & Rapport
Empathy cannot be handed out by a machine. The Human Voice & Telephone Personality of your Customer Service Representatives (CSRs)...
10 Tips for Improving Sales
The combined sales and service environment is not new. Companies of all sizes have used “generalists” to handle inbound calls for many...
