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BPO Trainer Needed Skills
For some jobs, experience is the first requirement of qualifications. But for a Call center trainer, it is different. If you apply for...
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8 Transition to Sales Tips
Selling services over the phone is very easy, you just need to be knowledgeable and confident to answer the customer's questions, and...
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![Coaching & Mentoring: What's the Difference?](https://static.wixstatic.com/media/f8675e_9bdb2d1026b24b9597667b518294d98d~mv2.jpg/v1/fill/w_662,h_437,fp_0.50_0.50,q_90,enc_auto/f8675e_9bdb2d1026b24b9597667b518294d98d~mv2.webp)
Coaching & Mentoring: What's the Difference?
The process of training and supervising a person to better their performance is known as Coaching. Look the other term Mentoring, which...
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Team Management: Underperforming Team
Teamwork is an important part of the workings of any call center. The individual performance of each agent is, of course, vital to an...
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![Team Leaders: What are their Top Qualities & Attributes?](https://static.wixstatic.com/media/f8675e_a0fccedc1c0e47759c2cc9e12118a198~mv2.jpg/v1/fill/w_662,h_644,fp_0.50_0.50,q_90,enc_auto/f8675e_a0fccedc1c0e47759c2cc9e12118a198~mv2.webp)
Team Leaders: What are their Top Qualities & Attributes?
With a reputation for getting things done and for strong leadership - sergeants have long been referred to as “the back bone of the...
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10 Handy Tips in Handling Irate Customers
“Customers don’t call with compliments, they call with complaints.” I learned that lesson the hard way as a brand new CSR (Billing Dept....
![Angry Customers: How to deal with them?](https://static.wixstatic.com/media/f8675e_7884df4eb2404c2da662a592c71aec6a~mv2.png/v1/fill/w_314,h_283,fp_0.50_0.50,q_95,enc_auto/f8675e_7884df4eb2404c2da662a592c71aec6a~mv2.webp)
Angry Customers: How to deal with them?
If you wish to be a successful customer service representative, you have to learn how to handle angry and disgruntled customers, who may...
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Empower with English Language
English has been the universal language amongst all countries and has become the means of communication for cultures with different...
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![Building Blocks of Trust: Empathy & Rapport](https://static.wixstatic.com/media/f8675e_aa08b0bf855b4517b3c4603584690ebd~mv2.jpg/v1/fill/w_662,h_426,fp_0.50_0.50,q_90,enc_auto/f8675e_aa08b0bf855b4517b3c4603584690ebd~mv2.webp)
Building Blocks of Trust: Empathy & Rapport
Empathy cannot be handed out by a machine. The Human Voice & Telephone Personality of your Customer Service Representatives (CSRs)...
![10 Tips for Improving Sales](https://static.wixstatic.com/media/f8675e_4fcb88fcc63f4c4f9b5dd88ac5b5ea5a~mv2.png/v1/fill/w_536,h_345,fp_0.50_0.50,q_95,enc_auto/f8675e_4fcb88fcc63f4c4f9b5dd88ac5b5ea5a~mv2.webp)
10 Tips for Improving Sales
The combined sales and service environment is not new. Companies of all sizes have used “generalists” to handle inbound calls for many...