Tips for BPO Customer Service Job Interviews
The industry of call center customer service is a growing business. There are many positions for those people who are gifted in these...
Understanding Empathy
Empathy is the art of seeing the world as someone else sees it. When you have empathy, it means you can understand what a person is...
Coaching & Mentoring Agents without Wrecking the Schedule
In today’s business climate, this isn’t really enough. Customers are demanding, and they expect service via a variety of new channels...
Measuring Customer Service Experience
Voice of the Customer (VOC) is a term that describes your customer's feedback about their experiences with and expectations for your...
Principles of good customer service
The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive,...
Customer Service Skills
How you treat your customers can make the difference between a loyal returning customer and a dissatisfied customer who, through...
What Does a Customer Service Representative Do?
Customer service representatives play an important role in establishing and maintaining a company's reputation. As the main point of...
