Coaching & Mentoring Agents without Wrecking the Schedule
In today’s business climate, this isn’t really enough. Customers are demanding, and they expect service via a variety of new channels...
Principles of good customer service
The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive,...
What Does a Customer Service Representative Do?
Customer service representatives play an important role in establishing and maintaining a company's reputation. As the main point of...
