10 Handy Tips in Handling Irate Customers
“Customers don’t call with compliments, they call with complaints.” I learned that lesson the hard way as a brand new CSR (Billing Dept....
Coaching & Mentoring Agents without Wrecking the Schedule
In today’s business climate, this isn’t really enough. Customers are demanding, and they expect service via a variety of new channels...
Customer Service Skills
How you treat your customers can make the difference between a loyal returning customer and a dissatisfied customer who, through...
What Does a Customer Service Representative Do?
Customer service representatives play an important role in establishing and maintaining a company's reputation. As the main point of...
